1-Soft Key Menu Action Definitions
For example, whether you are on a call or the phone is not in use. The key’s current function is shown on the LCD screen,For the purposes of this training, definitions of all soft key menu options will be included.
music or recording that your company has chosen.
Answers a second incoming call
Setup/cancel call forwarding
Routes all incoming calls to your Voice Mail
inbox, but still lets you make calls
Disconnect current call
Redials the last dialed number
the cursor when using EditDial
Create a conference call
This option is usually utilized when
multiple calls or connections are being
hosted from a number assigned to
your company.
extension with confirmation and
announcement.
2- CALL PROCESSING
-Placing a Call
Lift the Handset
Press Speaker
Press the New Call soft key (uses the speaker)
-Dialing Directly into an Individual’s Voicemail
Lift the Handset
Press *
Dial their extension
-Answering a Call
Lift the Handset
Press Speaker
Press the Answer soft key (uses the speaker)
-Ending a Call
Hang up the handset
Press Speaker
Press the EndCall soft key
-Muting a Call
allows you to mute the handset, headset, or speakerphone, preventing the party you are
speaking to from hearing what you or someone else in the room is saying or any background noise.
To activate mute during a call, press the MUTE button
To release mute, press the MUTE button again
-Placing a Call on Hold
To place a call on hold, press the Hold soft key
To return to the call, press the Resume soft key
-Transferring a Call
Unannounced Transfer (Blind)
While on a call, press the Trnsfer soft key, the call is automatically put on hold
Dial the number to which you want to transfer the call
When it rings on the other end, press Trnsfer again
Announcing the Transfer/Caller
While on a call, press the Trnsfer soft key, the call is automatically put on hold
Dial the number to which you want to transfer the call
When the party answers, announce the call.
* If the party accepts the call, press Trnsfer and hang up.
* If the party refuses the call, press the EndCall soft key and then press the Resume soft key to
return to the original call
Direct Transfer (transferring a call directly into a mailbox)
Ask caller to hold
Press the Trnsfer soft key
Press * and dial the extension
Press the Trnsfer soft key
ReadMore:-Cisco IP Phone 7960 and 7940 Series User Guide
-IP Phone 7940/7960 User Manual
-Cisco 7960/40 Phone User Guide
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