How to Factory Reset the Cisco SPA5xx

There are times when things may go wrong with the  Cisco SPA5xx IP Telephone or  you may need to restore the device to factory settings and start over. This guide explains how to restore the Cisco  SPA5xx  to factory settings.
1-Press the phone's setup key, #11 in the Phone Overview section.

2. Select Device Administration
3. Select Factory Reset
4. Select OK to factory reset
5. Note: The mute button will illuminate after a factory reset if there is no network connectivity, if
for example, the network cable is disconnected.

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